Shipping & Handling

SHIPPING POLICY

Alter Image by Donna ships orders using United Post Office to P.O. Box and APO addresses ONLY. Processing time varies depending on the product. Please refer to individual product for detail of exact processing time. Shipping confirmation and tracking information will be available as soon your order ships. If your product is not in stock, we will advise you immediately. Payments are made via Paypal. All Brazilain hair extension orders placed before 3 pm will be shipped the same day. Currently, we do not ship on Saturday, Sunday or Holidays. Please note that weekends and holidays are not included in business days. Please thoroughly check address information on your order needed for delivery of your package. We will not change shipping addresses once orders are placed. Please note if your package is returned, we will reship at your expense. Alter Image by Donna will not be responsible for returned packages due to inaccurate shipping information. Alter Image by Donna will not refund shipping charges on orders returned.

International Orders

USPS (United States Postal Service) $40 Delivery 4-7 business days.

Fed Ex International $65 Delivery 3-4 business days.

CUSTOM ORDERS

Processing time on custom orders varies depending on the order, Please refer to individual product for processing time.

LOST SHIPMENT

Please contact us by email immediately if there is a discrepancy in delivery information or if your package is lost in transit. We will contact USPS right away to initiate a trace on your package and have them start an investigation. We cannot control how long this investigation may take. We will not be responsible to replace or refund lost packages.

**Alter Image by Donna reserves the rights to change or modify our policy at any time without giving prior notification.